Privacy at Soundcheck.

Browsing and ticket links

Soundcheck records which listings are viewed and which ticket links are followed, with the time, page type and any campaign reference. These measurements help us improve discovery and report campaign results.

Listing and referral measurements count observed views and clicks. A ticket seller handles its own checkout and privacy practices.

If you allow audience analytics, first-party browser and session cookies recognise repeat visits. We record public page paths, traffic-source host, broad device category, approximate country, active engagement time, listing opens and ticket referrals. We use those interactions to infer genre interests for that browser.

You can change your analytics choice in the footer. Withdrawing consent stops audience analytics and removes this browser’s history from the live audience database. Authorised staff can download reports. Private report snapshots expire after one hour and daily maintenance removes expired server copies. Previously downloaded files are managed separately. Anonymous daily page totals may remain. Reports cover up to 90 days of browser activity. Daily maintenance removes older activity. Consent choices last up to 180 days.

Internal audience profiles use random labels. Browser profiles and subscriber addresses are separate. Aggregate reports help us assess partnership campaigns; an email address is used for the updates a subscriber chose to receive.

When you choose a site language, Soundcheck remembers it in a first-party cookie for 90 days.

Music players load only after you choose to listen. Spotify or Apple Music then receives your connection information and may use cookies under its own privacy policy. QQ Music and NetEase links open their own websites. Your service and catalogue preference stays on this device and is not added to advertising profiles. Spotify privacy policy · Apple Music privacy notice

We use a country hint from our hosting provider to suggest a music catalogue when you choose Hear artist. This does not request precise location or save your IP address in music preferences. You can override the catalogue in Music settings; your choice stays on this device.

Our hosting and database providers process requests and operational logs to run the service. Administrative sessions use a necessary sign-in cookie.

Member accounts

Member accounts are optional. Supabase Auth stores your sign-in identity. Soundcheck stores your saved performances, artist, venue and genre follows, optional genre preferences and chosen account language. Your optional MTR stops and self-reported ticket reminders are private account preferences, not verified purchases or advertiser audience data.

Necessary, secure sign-in cookies keep your account session on this device. They are separate from optional audience analytics cookies. Short-lived keyed digests limit automated sign-in attempts.

Your saved shows, follows and genre choices are not public. For You matches your explicit follows to approved upcoming shows and explains each match. Signing in does not change your analytics choice or link your account to anonymous browser analytics or surveys. Marketing emails and the weekly guide require their own opt-in.

In My Soundcheck you can remove saves and follows, change preferences, export your account data or delete your account. Deletion removes your identity, saves, follows, genre preferences and personalised weekly guide settings. A separate general gig-guide subscription has its own unsubscribe link and is managed independently.

Authorised Soundcheck staff can search registered accounts and export private account records, including sign-in dates, saves, follows, email choices and any name, age band or broad home area you choose to provide. Optional demographics are self-reported; they are not inferred from Google, browsing or purchases.

After verified sign-in, we may send one account welcome email. This does not subscribe you to marketing or the weekly guide. Delivery status is visible to you and authorised staff. Message content and delivery details are cleared 30 days after a terminal outcome; a minimal sent-or-stopped record remains while your account exists to prevent duplicate welcomes. Private user export snapshots expire after one hour and are invalidated when a relevant account is deleted. Previously downloaded copies are managed separately.

Optional fan survey

Our optional survey asks about favourite genres, venues, show types and artists you would like to see. Every question can be skipped, and browsing never requires a response. Please leave contact details and sensitive personal information out of free-text answers.

Survey answers are stored privately for up to 12 months and help us understand demand for future programming. They are not linked to your member account, email or browser analytics profile. Submitting does not subscribe you to email or change your analytics choice. Authorised staff can review aggregate results and download private CSV reports.

Short-lived signed form proofs and daily keyed abuse-control digests protect submissions. Abuse counters expire after two days and are separate from survey answers. Keep the receipt reference if you later ask us to remove a response. Survey notice updated 8 November 2026.

Artist wishlist

Verified members can request up to five artists on our staff-curated board, with one request per artist. Your choices are private; only aggregate totals for published artists are public. A paused artist still uses one of your five slots until you withdraw that request. You can withdraw a choice at any time, export it with your account data or remove all choices by deleting your account.

Artist requests express interest, not show announcements, bookings or forecasts of ticket purchases. Staff can download aggregate request reports. Choices are not joined to browser analytics or Spotify listening, do not create advertiser profiles, and do not subscribe you to email. Artist wishlist notice updated 8 November 2026.

Optional email

Your personalised weekly guide is a separate, optional choice in My Soundcheck and starts unchecked. We record your choice, language, consent time and notice version. Each edition includes an unsubscribe link; you can also turn it off in your account. Sponsored marketing needs a separate choice.

If email signup is available and you request updates, we keep your email address, any genres, age band and broad region you choose, your confirmation and unsubscribe history, and the notice version you accepted. Confirming your email enables the updates described in the signup form.

We use an email delivery provider to send confirmation messages and updates. Each update includes an unsubscribe option. You can unsubscribe without an account, and signup is optional for browsing.

Subscriber records are kept privately in our database. Campaign reporting uses aggregate event measurements. Providing an address to a partner for its own marketing would require a separate choice.

Retention and requests

We keep your weekly guide consent and withdrawal history while your account exists. Withdrawing stops future editions. Deleting your account also removes its follows, preferences and queued guides. Private queued email content is cleared after seven days; delivery records are removed after 30 days. These emails contain no tracking pixels, and your member identity is not added to public links or advertiser profiles.

We keep subscription details while you subscribe. After you unsubscribe, we retain the minimum suppression and consent record needed to honour your choice and resolve delivery or consent disputes. Confirmation tokens expire and can confirm a subscription only once. Short-lived, keyed abuse-control records help limit automated signup requests.

You can ask to access, correct or delete your personal data. We may need to verify that a request comes from the address holder. Deletion of an address also removes its optional preferences; a minimal suppression record may remain to prevent unwanted mail.

Contact hello@onstagehk.com for privacy requests and questions.

Promoter submissions

Invited promoters and venues can provide public announcement links, private posters, captions and performance details for editorial review. The invitation identifies the source it was issued for; possession of the link does not verify ownership or grant publishing access. Keep invitation links private. Staff can revoke them.

A necessary, secure session cookie keeps your invitation active for up to eight hours. Invitation records contain a token digest, not the invitation link itself. Daily keyed abuse counters are separate from submissions and expire after two days. The submission page does not collect audience analytics or connect your submission to a fan account, subscription or Spotify activity.

Unsubmitted poster uploads expire after one hour. Submissions awaiting review or rejected are retained privately for up to 30 days. Material accepted into post intake becomes part of the private editorial evidence; confirmed event facts and official source links may then be published after staff approval. Uploaded posters are not automatically republished. Keep your submission reference for access or deletion requests. Notice updated 8 November 2026.

After the original submission is removed, a minimal reference and content fingerprint remain until its invitation expires, so retrying an old submission cannot create a duplicate. This record contains no poster, caption or performance details.

Promoters and corrections

Visitor corrections are private editorial reports. We store the message, category and time, plus a short-lived keyed digest to limit abuse. Reports do not subscribe you to email or change a listing automatically.

Reports are kept while awaiting review and removed from the live database 90 days after resolution. Please include public source information rather than personal or sensitive details.

Listings cite public announcements and venue or promoter information. Editorial changes and review history help us keep dates, venues and ticket destinations accurate. Private review notes and business contact details are available to authorised operators.

If this notice changes, we will update this page. A new purpose for subscriber data will have its own explanation and choice.